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Cathy T

1 reviews | Active since May 2013

30 Aug 2022, 11:58

Incorrect quantity and damaged goods

We purchased wood laminate flooring with underlay. One roll of underlay was more than half damaged (6m). My husband went to purchase more and explained about the damage portion. The sales person did not believe him. So he ordered another 12m of the same product. Went he went into the back to check the length the had cut 10.9m of the blue underlay which is twice as expensive. Just terrible service all round.

0
Replies (5)
CTM
CTM's reply30 Aug 2022, 15:24
Official
Good day Cathy,

Thank you for reaching out to CTM Customer Care.
We would like to humbly apologize for the bad experience you had in our store. Please advise which CTM store did you purchase from and we will look into the matter further.

CTM Customer Care

Best regards,

CT
Cathy T's update30 Aug 2022, 15:39
Reviewer Update
Umhlanga. I'm dreaming with Craig who has promised to have a fitment team at my home tomorrow to replace 14 incorrectly printed laminate pieces. We have to lift the entire room. If they don't fit together correctly after being lifted we expect new laminate to be fitted.
CT
Cathy T's update30 Aug 2022, 15:41
Reviewer Update
*dealing
CT
Cathy T's update31 Aug 2022, 20:11
Reviewer Update
Craig from the Umhlanga branch had an installation team at my home in Hillcrest within 24hrs. They replaced the faulty tiles and all is good. Great follow up service. I'm very impressed.
CTM
CTM's reply01 Sept 2022, 12:35
Official
We are glad all went accordingly. 

Thank you for choosing CTM to make your home beautiful 

Best regards,