1 reviews | Active since Mar 2024
Incomplete Tile Delivery with No Explanation
I was really excited to use use CTM from my payflex shop option, especially because I could select a convenient delivery date. Unfortunately, the experience turned out to be very disappointing.
I ordered 20 boxes of tiles, and my invoice clearly confirms this. only 19 boxes were delivered. There was no explanation, no note, and no communication at all regarding the missing box.
I was not home at the time of delivery, and when my family asked for the delivery note, they were told it was with me. This made the situation even more frustrating, as there was no indication whatsoever that the order was incomplete.
It is unacceptable that the delivery team did not verify the items or inform me about the shortage when i was directing them . Delivering an incomplete order without any explanation shows a serious lack of quality control to me when i have so many things to still order from CTM.
I am very disappointed with this experience and expect this matter to be resolved urgently either a refund to my wallet or delivery the missing box should the reason it be out of stock.
We also regret the inconvenience caused when your family requested the delivery note and were advised that it was with you, leaving no clear indication that the order was incomplete. We understand your concern regarding the lack of communication and quality control during the delivery process, especially when you were relying on a smooth and reliable service.
Please accept our apologies for this experience. This is certainly not the standard of service we aim to provide. We will ensure that this matter is urgently investigated with the relevant team so that a suitable resolution can be provided, whether that be delivery of the missing box or a refund to your wallet should the item be unavailable.
Thank you for your patience and for giving us the opportunity to address this matter.
CTM Customer Care
We also regret the inconvenience caused when your family requested the delivery note and were advised that it was with you, leaving no clear indication that the order was incomplete. We understand your concern regarding the lack of communication and quality control during the delivery process, especially when you were relying on a smooth and reliable service.
Please accept our apologies for this experience. This is certainly not the standard of service we aim to provide. We will ensure that this matter is urgently investigated with the relevant team so that a suitable resolution can be provided, whether that be delivery of the missing box or a refund to your wallet should the item be unavailable.
Thank you for your patience and for giving us the opportunity to address this matter.
CTM Customer Care