Horrible Service

Ont the 16th Jan 2016 i went to Ctm Lonehill to purchase floor laminates as my local CTM Northriding was out of stock.I bought goods to the value of R3523.10 and paid by card on which their Pos system was hanging and took forever to process my payment it then declined my payment but funds were deducted off my bank acc..The sales guy told me my money will be reversed shortly so he swipped my card again and another R3523.10 was deducted off my acc. The store said i must consult my bank fo a refund which i did on a monday, my bank said there is nothing they cud do on theirside but printed me a bank statement to give to the store as double charge..Ctm H/O said they would process the refund and it takes 72hrs before i get the funds, its been a full week nd im still waiting.<br> To me this is plain *****ing..im not a millionaire nd i need every cent i earn for the upkeep of my family, cant be bul**** by Ctm. This is pathetic service nd no one is calling me back as promised..Never will i ever shop at that branch ever or send any of my friends n family there..they must spend a day at Ctm Northriding to learn pure uncompromising customer service..Avoid Ctm Lonehill at all costs.