SS
Sithembiso S

1 reviews | Active since Oct 2012

04 Feb 2016, 23:16

Great customer care

Wow I wished every time I enter a shop I encounter such great service. <br> <br> First it was our Sales Rep Jacob he took his time showing around us giving us our initial quote. He even followed up with a phone call a few days later and thus when we went to actually buy we requested specifically for him and he was great once again, we spent over 4 hours in the shop until closing time and he was still there, the guy didn't even have lunch helping us.<br> <br> Then came the manager Sibusiso who went out of his way to make sure were happy, even if we came back for exchanges and/or refunds during our home improvement project he was ever willing to assist and always has a smile on his face.<br> <br> Kudos to Jacob & Sibusiso!<br> <br> Over and above these 2 gentlemen, the staff at CTM Lonehill is generally great and treat customers with great respect and are very welcoming.<br> <br> Keep it up everyone!

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Replies (1)
CTM
CTM's reply05 Feb 2016, 10:37
Official
Hello SimelaneSF,

Thank you for the positive feed back,it is great to see CTM customers satisfied with the service given to them in store.

Please be assured that Jacob and Sibusiso will be notified and applauded for the excellent service they have given to you and your family.

CTM values you as our customer and we thank you for shopping at CTM.

Kind Regards
CTM Customer Service