MW
Mario W

1 reviews | Active since May 2020

26 Mar 2025, 12:11

Get sales assistants with less arrogance and better ways of working with customers

Every time I walk into CTM Paarden Eiland / Ysterplaat I have to deal with this sales assistant named Aladdin Robile. What an absolute ******!!! He is soooo unfriendly and arrogant. He never smiles with customers, he will never say "hello", "goodbye" or "thank you". He just goes around showing people how arrogant he can be. WAKE UP!!! You're in a customer-serving business and the face of CTM Paarden Eiland.

He dealt with a couple ahead of me in the line. They were keeping it light-hearted and casual with him....he didn't even crack a smile and hardly said anything to them.

If he doesn't like working there he should just leave. If he's unhappy about work conditions or pay, maybe CTM should pay him more so that we, as customers, don't have to live with his arrogance and unfriendliness!!

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Replies (4)
MW
Mario W's update26 Mar 2025, 11:47
Reviewer Update
He's like this every time and every day you deal with him, so this seems to be consistent behavior!!
MW
Mario W's update26 Mar 2025, 11:47
Reviewer Update
When I go there again this weekend I can expect the same attitude from him
MW
Mario W's update28 Mar 2025, 13:39
Reviewer Update
I went into CTM Mitchell's Plain and Tokai....brilliant service with a smile and handy advice. Exact opposite to CTM Paarden Eiland!!
CTM
CTM's reply31 Mar 2025, 09:01
Official
Hi Mario,

 We sincerely appreciate your feedback and deeply regret any inconvenience this may have caused you. We have addressed this matter with Aladdin and want to reassure you that we are taking the necessary steps to ensure it does not happen again. Please accept our heartfelt apologies, and thank you for bringing this to our attention.

We Value your feedback.
CTM Customer Care.