Faulty Lebo white bathroom vanity cabinet purchased from CTM Northgate

On 21 August 2022, I purchased a Lebo white bathroom vanity cabinet with a white basin and all the accessories that were needed for the complete and successful installation of this product. After following the instructions that come with the products I purchased I discovered that the pre-drilled punched holes were located on the wrong side of the cabinet resulting in the factory-fitted handle winding up in the wrong position. I then sent an email to the CTM Customer Care Centre which did not bother to reply to my email for eight days, which forced me to make the long drive to the CTM store where I purchased the product in order to make contact with the management of the store to explain my dilemma with the product that I purchased from them. I supp**** photos of the instruction manual and the flaws in the product and manual to the store manager at the CTM Northgate store. I spoke to the store manager, David Lachiman who had quite a flippant, arrogant and condescending way of dealing with my problem, trying to intimate that we are too stupid to follow the instructions in the installation manual that accompanied the cabinet that we purchased from CTM Northgate. I showed him the pics of the installation manual, including the showroom model on their shop floor that has the same flaw where the pre-drilled holes are punched on the wrong side. More likely it is that the pre-drilled holes are on the correct side and the handle is installed in the wrong place. David Lachiman had the gall to lie to me saying that there are pre-drilled holes on both sides. This is a blatant lie and I have the pictures to prove it. I have sent further emails to the CTM Customer Care Centre who have studiously refused to answer or resolve my complaint about their faulty product. I also wrote to the ombudsman that CTM claims on their website that they are subscribed to, and their ombudsman has also completely ignored my complaint. The person that I dealt with at the CTM Customer Centre was named Precious Mangena. Buying the Lebo product from CTM has turned out to be a big mistake for me because CTM is not as reputable and customer service oriented as they purport to be. Over and above wasting my money on a faulty product purchased from CTM, I have also been left out of pocket (petrol is very expensive) because of the additional trips to the CTM Northgate store that I was forced to make. My problem with this purchase has still not been resolved by CTM who sold this faulty product to me.