FM
Fortunate M
1 reviews | Active since Nov 2015
31 Oct 2025, 20:16
Failed order delivery and horrible customer service
I have received the worst service at CTM. I ordered tiles over a month ago and still have not received my delivery. The online manager, Busi is always making empty promises. The service is horrible especially for a large company like CTM. Customers are not respected.
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CTM's replyOfficial
01 Nov 2025, 11:48Hi Fortunate,
Thank you for bringing this matter to our attention. We sincerely apologize for the delay and the inconvenience you’ve experienced with your order and the level of service received. This is certainly not the standard we strive to uphold at CTM.
We take your feedback seriously and will immediately investigate the cause of the delay to ensure your delivery is prioritized. Our team will reach out to you directly to provide an update and resolve this matter as quickly as possible.We truly appreciate your patience and understanding.
CTM Customer Care
Thank you for bringing this matter to our attention. We sincerely apologize for the delay and the inconvenience you’ve experienced with your order and the level of service received. This is certainly not the standard we strive to uphold at CTM.
We take your feedback seriously and will immediately investigate the cause of the delay to ensure your delivery is prioritized. Our team will reach out to you directly to provide an update and resolve this matter as quickly as possible.We truly appreciate your patience and understanding.
CTM Customer Care
CTM's reply01 Nov 2025, 11:48
Official
Hi Fortunate,
Thank you for bringing this matter to our attention. We sincerely apologize for the delay and the inconvenience you’ve experienced with your order and the level of service received. This is certainly not the standard we strive to uphold at CTM.
We take your feedback seriously and will immediately investigate the cause of the delay to ensure your delivery is prioritized. Our team will reach out to you directly to provide an update and resolve this matter as quickly as possible.We truly appreciate your patience and understanding.
CTM Customer Care
Thank you for bringing this matter to our attention. We sincerely apologize for the delay and the inconvenience you’ve experienced with your order and the level of service received. This is certainly not the standard we strive to uphold at CTM.
We take your feedback seriously and will immediately investigate the cause of the delay to ensure your delivery is prioritized. Our team will reach out to you directly to provide an update and resolve this matter as quickly as possible.We truly appreciate your patience and understanding.
CTM Customer Care