FACTORY ERROR BURDENED ON A CUSTOMER

Around 2015 I purchased a 'Flow wall hung pan toilet set' and I had planned that renovations for my bathroom will only be done in early 2018, from purchase I didn't open the box that contained the toilet.

In April 2018 when we started with the bathroom renovations both myself,husband and plumber were present when the box was opened, to the big surprise that awaited was an awfully cracked toilet seat.

I then requested my husband to revisit the CTM Thohoyandou where the initial purchase was done, he went there with both the original receipt and the box but was embarrassed and humiliated by the employee lashing that the toilet was purchased too long ago. As a result because the renovations had to proceed we were forced to purchase a new toilet.

I feel this is highly unprofessional how the employee treated the issue and I as a customer need not to be burdened by CTM's factory error's.

I would like a full refund of the cracked one purchased in 2015.