Extremely Poor Communication and Service

I am extremely disappointed with the service received from CTM Online regarding my mosaic tile order.

The mosaic tiles were not delivered as scheduled, despite prior communication indicating that CTM would receive the tiles before arranging delivery to me. No further updates, delays, or explanations were provided.

I contacted CTM Bloemfontein directly to enquire about the missing items, but they were unable to give clarity and promised to revert back to me — which never happened. I then sent multiple follow-up emails, all of which were completely ignored.

Because of this lack of communication, I am now forced to take time off work to ensure someone is available to receive a delivery that should have happened already. This inconvenience could have been avoided with basic customer communication.

The complete lack of response, accountability, and customer care is unacceptable. I expected far better service from a company of this size and will think twice before supporting CTM again.