TP
Thulisile P

1 reviews | Active since Jul 2025

14 Jul 2025, 16:47

Excellent service from Lerato at CTM Eastgate

I have been blown away by the excellent service I received from a young lady named Lerato at CTM Eastgate. Her effeciency is highly commendable and I just had to take the time out to rave about her. She made my shopping experience incredible. She was friendly, knowledgeable, unbelievably efficient, went the extra mile in assisting and has exceptional sales skills. She maximized every selling opportunity and twisted my arm to purchase even those things I had planned to buy elsewhere. She is a star and truly an asset to the business and I hope she gets the recognition she deserved. She has a positive attitude and I have no doubt that she will go very far in her career. For the sake of giving complete feedback, I must say I was very disappointed by the service I received from the other sales team. I returned to CTM a third time because of having received excellent service from Lerato in the first place. Thankfully, she stepped in the following day and turned things around once again. I am truly impressed by her work ethic. I wish her all the best. Sfiso at the delivery section was also very friendly and efficient.

0
Replies (1)
CTM
CTM's reply14 Jul 2025, 17:00
Official
Hi Thulisile,

Wow, thank you so much for your incredible feedback! 

We are absolutely thrilled to hear about the outstanding service you received from Lerato at CTM Eastgate. Your kind words have truly made our day! It brings us immense pride to know that Lerato went above and beyond to make your shopping experience exceptional — from her warm attitude and in-depth knowledge to her efficiency and remarkable sales skills. She truly is a star in every sense, and your recognition of her efforts means the world to us.We will be sure to pass on your glowing compliments to both Lerato and Sfiso, as well as our management.  It’s feedback like yours that reminds us why we do what we do — to serve our customers with excellence, every time.

We also take note of your comment regarding the rest of the sales team and appreciate your honesty. Your feedback has been shared with the relevant management team for further attention and improvement.Once again, thank you for taking the time to share your experience. We hope to welcome you back soon — and we promise to keep raising the bar!

CTM Customer Care