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Simone A
1 reviews | Active since Mar 2009
05 Jul 2019, 09:56
Don't buy taps from CTM - Shocking after sales service
What terrible after service one gets from CTM Springfield in Durban. We bought Tivoli taps which have a 10 year warranty. One of the taps that we purchased started leaking from the top. We are 4 years into the warranty period so I called them about 3 weeks ago and spoke to Anthony. Anthony was very helpful in tracking the taps invoice and warrenty but that is where the service stopped. 3 weeks later and we had heard nothing from them. I called in again at the beginning of the week and was assured that someone would contact me. It is now Friday and once again still no one has called. We had exactly the same bad service when our kitchen tap also started leaking about 9 months ago.
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Simone A's updateReviewer Update
18 Jul 2019, 09:47The plumber Francois who deals with the warranties is the weak link here. The day after my post CTM called me to say the plumber had time to come today. I waited the whole day and he didnt come. 2 days later I called CTM again and the plumber again didnt come. He came last Thursday said the tap needed to be replaced. It is now Thursday and still no word from him. This is the same plumber who took 3 weeks to sort out our last claim. This man is useless and is giving CTM, Tivoli and Amalfi tap a bad reputation. Also strange that he always has to replace the taps. He replaced our Amalfi tap 2x last time. CTM please get another contractor to do your warranty repairs.
SA
Simone A's update18 Jul 2019, 09:47
Reviewer Update
The plumber Francois who deals with the warranties is the weak link here. The day after my post CTM called me to say the plumber had time to come today. I waited the whole day and he didnt come. 2 days later I called CTM again and the plumber again didnt come. He came last Thursday said the tap needed to be replaced. It is now Thursday and still no word from him. This is the same plumber who took 3 weeks to sort out our last claim. This man is useless and is giving CTM, Tivoli and Amalfi tap a bad reputation. Also strange that he always has to replace the taps. He replaced our Amalfi tap 2x last time. CTM please get another contractor to do your warranty repairs.