JB
Jodi B
1 reviews | Active since Dec 2025
22 Mar 2026, 21:45
Do not buy the Shortland White Built-in Straight Bath - 1700 x 745mm
Recently bought the Shortland White Built-in Straight Bath - 1700 x 745mm
Contacted ctm for weeks for one of their installers, no call backs. That's bad service. Found our own installer.
My light electric tooth brush fell in recently and cracked and dented the bath.
We have spent thousands to install our new bathroom, now to rip out the bath an tiles etc.
Very bad quality bath, it is paper thin almost like a disposable plastic plate.
I have never seen such a light object cause this amount of damage before.
We are gob smacked.
Never buy a bath from CTM.
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CTM's replyOfficial
23 Mar 2026, 09:25Hi Jodi, Please accept our sincere apologies for the frustration and disappointment you have experienced regarding both the service received and the quality concerns with your Shortland White Built-in Straight Bath.
We regret that your attempts to obtain assistance were not met with the timely support you should have expected. We are also sorry to learn of the damage to the bath and understand your concern about the inconvenience and potential cost involved. Please be assured that feedback of this nature is taken seriously, and we regret that your experience has fallen short of expected standards. Please may you share images of the damages and receipt to ***.
We regret that your attempts to obtain assistance were not met with the timely support you should have expected. We are also sorry to learn of the damage to the bath and understand your concern about the inconvenience and potential cost involved. Please be assured that feedback of this nature is taken seriously, and we regret that your experience has fallen short of expected standards. Please may you share images of the damages and receipt to ***.
Kind regards
Customer Care Team
Customer Care Team
CTM's reply23 Mar 2026, 09:25
Official
Hi Jodi, Please accept our sincere apologies for the frustration and disappointment you have experienced regarding both the service received and the quality concerns with your Shortland White Built-in Straight Bath.
We regret that your attempts to obtain assistance were not met with the timely support you should have expected. We are also sorry to learn of the damage to the bath and understand your concern about the inconvenience and potential cost involved. Please be assured that feedback of this nature is taken seriously, and we regret that your experience has fallen short of expected standards. Please may you share images of the damages and receipt to ***.
We regret that your attempts to obtain assistance were not met with the timely support you should have expected. We are also sorry to learn of the damage to the bath and understand your concern about the inconvenience and potential cost involved. Please be assured that feedback of this nature is taken seriously, and we regret that your experience has fallen short of expected standards. Please may you share images of the damages and receipt to ***.
Kind regards
Customer Care Team
Customer Care Team