DISGUSTING SERVICE - CTM BRACKENFELL

CTM Brackenfell has left me no choice but to write this review for the public to see, I will never recommend them to anyone because of their poor lack of customer service. I visited CTM Brackenfell on 17 March 2018 to purchase tiles and essentials for a floor my wife and I are renovating, later that day they delivered the tiles and found that one box of tiles & a bag of adhesive was broken. The driver Sinalo wrote on the receipt that the tiles & adhesive was broken & signed the receipt alongside his name. He said on the Saturday 17th March 2018 that they will return Monday 19th March 2018 to deliver and call me before hand, Monday 19th March 2018 came I received no call, Tuesday 20th March 2018 came I received no call, I then decided to call CTM and asked for a manager (didn’t get the name of the guy I spoke to) he then handed then said that Sinalo was not available and I asked him to have Sinalo contact me soon, he then said that it has been extremely busy (which I find as no excuse) also very rude, especially after not calling me back, he says that he can deliver the Wednesday 21stMarch 2018, I explained that he will need to deliver at 1pm which he then agreed. Sinalo then calls me Wednesday 4pm to let me know his in front of my gate at my place and I explained I was not home and that I left a message, he then says they were busy, disgusting service once again, he said on the call he will call me tomorrow with a delivery time, I’m writing this review on the Thursday at 6pm and he has not contacted me. I am placing this on social media as well. THE WORST SERVICE I HAVE RECEIVED. I want a call from a manager that does not laugh on the damn phone when explaining things and making excuses. I also do not want the driver at my house again. I am extremely irritated and frustrated by this **** service. To top it off, the sales person I spoke to added cleaning products and sponges on the invoice without consulting me first. I should have checked it at the store but I trusted that they would not rip me off, before you defend your staff just know that I got a quote before which I also have in my possession where the other sales person Jean didn’t add these products.