MS
Marinda S
1 reviews | Active since Dec 2019
12 Apr 2023, 09:40
Disclosing of private information without consent
Very unhappy - one of their branches either Springs / Boksburg or either Mosselbaai where I bought tiles once gave my private cell no to a customer ?????? I emailef them 3 times to get feedback they did not bother to respond - this is a very very big concern for me
Helpful (0)
Replies (8)0
Replies (8)
CTM's replyOfficial
12 Apr 2023, 10:45Good day Marinda,
Thank you for reaching out to CTM Customer Care.
Please advise if the customer that called you mentioned that they got your number from CTM because our staff is very much aware that we are not allowed to give out any contact details. Kindly tell us which store is this so that we can follow up accordingly .
CTM Customer Care
Thank you for reaching out to CTM Customer Care.
Please advise if the customer that called you mentioned that they got your number from CTM because our staff is very much aware that we are not allowed to give out any contact details. Kindly tell us which store is this so that we can follow up accordingly .
CTM Customer Care
CTM's reply12 Apr 2023, 10:45
Official
Good day Marinda,
Thank you for reaching out to CTM Customer Care.
Please advise if the customer that called you mentioned that they got your number from CTM because our staff is very much aware that we are not allowed to give out any contact details. Kindly tell us which store is this so that we can follow up accordingly .
CTM Customer Care
Thank you for reaching out to CTM Customer Care.
Please advise if the customer that called you mentioned that they got your number from CTM because our staff is very much aware that we are not allowed to give out any contact details. Kindly tell us which store is this so that we can follow up accordingly .
CTM Customer Care
MS
Marinda S's updateReviewer Update
12 Apr 2023, 10:50Really did u read my complaint??? If i had known which store it was I would mentioned the store name???? Well the person who sms and phoned said clearly he was desperate looking for 2 x tiles i bought in 2020 so where did he get that info from?
MS
Marinda S's update12 Apr 2023, 10:50
Reviewer Update
Really did u read my complaint??? If i had known which store it was I would mentioned the store name???? Well the person who sms and phoned said clearly he was desperate looking for 2 x tiles i bought in 2020 so where did he get that info from?
CTM's replyOfficial
12 Apr 2023, 10:56I am sorry this is the case and it happened to you. We will definately look into the matter and investigate further . Kindly allow us to do so and resolve the matter accordingly .
CTM's reply12 Apr 2023, 10:56
Official
I am sorry this is the case and it happened to you. We will definately look into the matter and investigate further . Kindly allow us to do so and resolve the matter accordingly .
MS
Marinda S's updateReviewer Update
12 Apr 2023, 12:34Yes I would like to have feedback on this issue as this is totally unacceptable - i buy most of my tiles as CTM Springs
MS
Marinda S's update12 Apr 2023, 12:34
Reviewer Update
Yes I would like to have feedback on this issue as this is totally unacceptable - i buy most of my tiles as CTM Springs
CTM's replyOfficial
14 Apr 2023, 13:48Good Day,
We have looked into the matter and we realized that the person that contacted you is our CTM consultant who was calling to check about stock that you purchased hoping to find a box for another customer. We do apologize for the inconvenience.
CTM Customer Care
We have looked into the matter and we realized that the person that contacted you is our CTM consultant who was calling to check about stock that you purchased hoping to find a box for another customer. We do apologize for the inconvenience.
CTM Customer Care
CTM's reply14 Apr 2023, 13:48
Official
Good Day,
We have looked into the matter and we realized that the person that contacted you is our CTM consultant who was calling to check about stock that you purchased hoping to find a box for another customer. We do apologize for the inconvenience.
CTM Customer Care
We have looked into the matter and we realized that the person that contacted you is our CTM consultant who was calling to check about stock that you purchased hoping to find a box for another customer. We do apologize for the inconvenience.
CTM Customer Care
MS
Marinda S's updateReviewer Update
14 Apr 2023, 14:01Good day this is not true ??? The customer himself call
MS
Marinda S's update14 Apr 2023, 14:01
Reviewer Update
Good day this is not true ??? The customer himself call
MS
Marinda S's updateReviewer Update
14 Apr 2023, 14:06This is not true the customer himself (Johan) called and SMS me and when i asked him where he got my no he said CTM as he was desperate for 2 Tiles???? Not a box???
MS
Marinda S's update14 Apr 2023, 14:06
Reviewer Update
This is not true the customer himself (Johan) called and SMS me and when i asked him where he got my no he said CTM as he was desperate for 2 Tiles???? Not a box???
CTM's replyOfficial
17 Apr 2023, 10:47I would like to humbly apologize for the back and forth. We will investigate further on the matter and address accordingly .
CTM's reply17 Apr 2023, 10:47
Official
I would like to humbly apologize for the back and forth. We will investigate further on the matter and address accordingly .