DISATISFACTORY SERVICE FOR PENSIONERS

I PURCHASED TILES TO THE VALUE OF APPROX R23K , I WAS PROMISED FREE DELIVERY TO PURCHASE FROM CTM AS I SAW THE TILES CHEAPER AT MALLS AND WANTED TO TAKE MY BUSINESS THERE, HANESH THE SALES PERSON AT THE BRANCH WENT TO HIS BRANCH MANAGER TO ALLOW THE DISCOUNT WHICH WAS APPROVED. THEN I FIND A MASTER TILER REFERENCE ON MY INVOICE AND DO NOT UNDERSTAND THIS ? AND HANESH CANNOT EXPLAIN TO WHOM THAT MONEY HAS GONE TO . VERY DISHONEST BUSINESS PRACTICE , TREATED A PENSIONER IN THIS MANNER ,WHY CANT CTM HONOR THE AGREEMENT AND EXPLAIN THE INVOICE ?????