DISASTROUS DAY AT CTM MENLYN

I took my clients to browse and buy all their sanitary ware and decorative tiles for their Bushveld Home. We arrived at CTM Menlyn at 11:30am, travelling from Limpopo (about a 2,5 hour drive).

Once we were ready to pay for the purchase (worth about R45 000.00) it was absolutely disastrous.

For some reason, the bath that my clients wanted couldn't be added to the invoice due to the 'system not allowing us to add the bath'?

Subsequently the cashier decided to remove the bath from the original transaction and make a separate invoice for that.

We then paid the first invoice which amounted to R33 331.70, but then realised some additional items which were on the first invoice were now missing and we had already paid for this incorrect invoice. Thereafter multiple attempts were made to correct the invoice and items on the invoice, but each time the invoice was issued incorrectly by the cashier.

The cashier also didn't add our Company VAT details onto the invoice after requesting to do so. We then requested the Manager of CTM Menlyn to intervene after standing at the Point Of Sale for about 90 minutes.

The Manager then told the cashier to void/credit all the invoices and start again in order for the VAT number to reflect. Upon doing so, the invoice was once again issued incorrectly each time with a different total...

I then stated that we would like a total refund of our purchase, which the Manager actioned immediately. We left CTM Menlyn at around 15:15pm, being assured that the money would be paid into our Business Account before 17:00pm which never happened. My clients were naturally very disappointed, leaving CTM without any products, no refund and only bad service.

As the clients' Architect and PM, I am extremely embarrassed and very disappointed with CTM as I have been a loyal customer over the past 8 years.