KM
Khayakazi M
1 reviews | Active since Nov 2021
07 May 2025, 16:06
Disappointed
Very angry and disappointed, Shopped online, paid R8600 via pay just fine and the ctm invoice was R7000, tried to get the refund, up until today, no one is assisting me, emails to customer service, no one replies.
Helpful (0)
Replies (3)0
Replies (3)
CTM's replyOfficial
08 May 2025, 10:13Hi Khayakazi,
Please accept our heartfelt apology for any inconvenience caused. I have thoroughly reviewed our email correspondence but was unable to locate any messages linked to your email address.
I have escalated the matter to our online department, and one of our dedicated sales experts will be reaching out to you shortly to assist further.Once again, we sincerely apologize for the delay and any frustration this may have caused. Thank you for your patience and understanding.
CTM Customer Care.
Please accept our heartfelt apology for any inconvenience caused. I have thoroughly reviewed our email correspondence but was unable to locate any messages linked to your email address.
I have escalated the matter to our online department, and one of our dedicated sales experts will be reaching out to you shortly to assist further.Once again, we sincerely apologize for the delay and any frustration this may have caused. Thank you for your patience and understanding.
CTM Customer Care.
CTM's reply08 May 2025, 10:13
Official
Hi Khayakazi,
Please accept our heartfelt apology for any inconvenience caused. I have thoroughly reviewed our email correspondence but was unable to locate any messages linked to your email address.
I have escalated the matter to our online department, and one of our dedicated sales experts will be reaching out to you shortly to assist further.Once again, we sincerely apologize for the delay and any frustration this may have caused. Thank you for your patience and understanding.
CTM Customer Care.
Please accept our heartfelt apology for any inconvenience caused. I have thoroughly reviewed our email correspondence but was unable to locate any messages linked to your email address.
I have escalated the matter to our online department, and one of our dedicated sales experts will be reaching out to you shortly to assist further.Once again, we sincerely apologize for the delay and any frustration this may have caused. Thank you for your patience and understanding.
CTM Customer Care.
KM
Khayakazi M's updateReviewer Update
13 May 2025, 17:34Good Day,
I would like to thank Busi, customer service for the quick response and also for resolving my matter.
My refund is being processed as we speak as I have filled in the workflow requesting my banking information.
Thank you so much
I would like to thank Busi, customer service for the quick response and also for resolving my matter.
My refund is being processed as we speak as I have filled in the workflow requesting my banking information.
Thank you so much
KM
Khayakazi M's update13 May 2025, 17:34
Reviewer Update
Good Day,
I would like to thank Busi, customer service for the quick response and also for resolving my matter.
My refund is being processed as we speak as I have filled in the workflow requesting my banking information.
Thank you so much
I would like to thank Busi, customer service for the quick response and also for resolving my matter.
My refund is being processed as we speak as I have filled in the workflow requesting my banking information.
Thank you so much
CTM's replyOfficial
14 May 2025, 12:47 We are happy to hear that we were able to turn your negative experience into a positive outcome. Once again, we sincerely apologize for any inconvenience this may have caused you.
CTM Customer Care
CTM Customer Care
CTM's reply14 May 2025, 12:47
Official
We are happy to hear that we were able to turn your negative experience into a positive outcome. Once again, we sincerely apologize for any inconvenience this may have caused you.
CTM Customer Care
CTM Customer Care