Did not ask for marketing

Item: CTM
Rating: 2
Author: Quinton V

I spent about 30k at CTM last year and now I'm receiving credit services spam from CTM, offering a loan to upgrade my house. Doesn't the amount that I already spent indicate that I have already upgraded my house? I never signed up for marketing and this is real spam. I also subscribe to the national opt out service, so why doesn't CTM first look there or ask for consent before spamming customers? Please don't make me regret ever purchasing anything from CTM or force me to never buy anything from CTM ever again!!!

Helpful (0)

Replies (1)

CTM's replyOfficial

25 Feb 2016, 09:26

Hello quinton.viljoen,

Thank you for bringing this matter into our attention we highly apologize for the inconvenience this matter has caused.

Please be assured that we have escalated this matter to our marketing director and she will instantly remove your contact details from the data base.

We usually ask for our customers permission before taking their details,I am not quite certain how we slipped up on this one however I will alert the stores regarding the procedures.

We hope you may give us another opportunity to make you a happy CTM customer.

Kind Regards
CTM Customer Service

CTM's reply25 Feb 2016, 09:26

Official