KM
Kgopotso M
1 reviews | Active since May 2018
26 Oct 2025, 20:15
Defective Order - No response/feedback
Defective bath items were delivered with my order placed in July 2025 (Order No. G***). The replacements I received at the beginning of October 2025 were also defective. I logged a complaint on 13 October 2025, but to date, I have not received any response. I am still left with damaged baths that have been fully paid for. There seems to be no sense of urgency in addressing this matter.
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Replies (2)
CTM's replyOfficial
29 Oct 2025, 17:25Hi Kgopotso,
Firstly, I would like to apologies in the delay response.
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience caused. We understand how frustrating it must be to receive defective items twice and not receive timely feedback thereafter.Kindly note that we have escalated your concern to our quality and logistics teams for urgent review. One of our representatives will contact you shortly to arrange an inspection and discuss the next steps to ensure this is resolved promptly.We truly value your patience and understanding while we work to rectify this issue.
CTM Customer Care
Firstly, I would like to apologies in the delay response.
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience caused. We understand how frustrating it must be to receive defective items twice and not receive timely feedback thereafter.Kindly note that we have escalated your concern to our quality and logistics teams for urgent review. One of our representatives will contact you shortly to arrange an inspection and discuss the next steps to ensure this is resolved promptly.We truly value your patience and understanding while we work to rectify this issue.
CTM Customer Care
Best regards,
CTM's reply29 Oct 2025, 17:25
Official
Hi Kgopotso,
Firstly, I would like to apologies in the delay response.
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience caused. We understand how frustrating it must be to receive defective items twice and not receive timely feedback thereafter.Kindly note that we have escalated your concern to our quality and logistics teams for urgent review. One of our representatives will contact you shortly to arrange an inspection and discuss the next steps to ensure this is resolved promptly.We truly value your patience and understanding while we work to rectify this issue.
CTM Customer Care
Firstly, I would like to apologies in the delay response.
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience caused. We understand how frustrating it must be to receive defective items twice and not receive timely feedback thereafter.Kindly note that we have escalated your concern to our quality and logistics teams for urgent review. One of our representatives will contact you shortly to arrange an inspection and discuss the next steps to ensure this is resolved promptly.We truly value your patience and understanding while we work to rectify this issue.
CTM Customer Care
Best regards,
KM
Kgopotso M's updateReviewer Update
09 Nov 2025, 08:16No one has contacted me to date and I am still stranded with two defective baths
KM
Kgopotso M's update09 Nov 2025, 08:16
Reviewer Update
No one has contacted me to date and I am still stranded with two defective baths