Daylight *******

I bought a shower door at CTM brakpan and they load glass only. I called them after I've opened a box and noticed that there is no handles and other items. They apologize for not loading that box as they saw they box was still at the shop but the issue was to deliver that box as I needed to use those item by then. I had to collected as the lady from CTM who answered my phone said they dont have transport to deliver. I asked her if I come and collect it they will pay the costing of my fuel and she mentioned that Brian as a manager is the one who will attend the issue of paying my fuel since I will used my transport to collect that box and it was their fault to not load that box. When my husband collect that box Brian informed my husband that he tried to call me to stop him for collecting. When I checked the time he called, my husband was already left. He refused to pay my petrol costing. He said he will contact me till to date he hasn't call me. I lodged a complaint from their head office and they called after a week later and that lady said the information from me and from Brian is not the same. I also mentioned that Brian told my husband that he is not gonna help him because he is just an acting manger...so I asked the lady that as an acting manager from CTM you not allowed to do duties for manager if he is not available and you the one who is on duty?? She answered that she apologized on his behalf. She said they will come back to me after investigate till to date no feedback. I just need my costing only nothing else