********** customer service

I would not recommend purchasing anything online from CTM. They said they’d deliver on a particular day and didn’t. Days later I called and was told by the consultant that she’d check where the delay is and get back to me - she never got back to me. I then email them to raise this and they called to apologise for the delay, citing internal admin issues and committed to ensuring that delivery takes place on that day - unfortunately, they did not honour that commitment. Eventually, I sent an email requesting a cancellation and only then did they deliver although they completely ignored my email requesting cancellation… There’s a reason they have such a low score on hellopeter.