Cubo Cabinet Satin Black 1 drawer 600mm

Good afternoon CTM

I received a defaulted Cubo Cabinet Satin Black 1 drawer 600mm (***** on the left is broken) and all what the manager (name is David) could say was that the manufacturer doesn't do defaults. This cannot be the only reason that a client's complian gets dismissed. He said that the Plumber must have tempered with the cabinet but I insisted that it was purchased like that. He also called the supplier but the conversation was not a fair approach and would seem to direct him (supplier) to a particular conclusion. This cabinet has been on the box since it was purchased on the 10 February 2021 and we only took it out on the 20 February 2021.

I took the cabinet on the 23 February 2021 (last week Tuesday) and i was told a feedback will be given by Friday, 26 February 2021. It is now the 01 March 2021 and i haven't received feedback. I called CTM on the 01 March 2021 and I was told the same manager will call me back. I don't have a functional vanity and my only option now is to return what I have purchased from CTM. Its always good to take payments but seems like you dismiss complaints immediately. I received a bad customer service from the branch and wouldn't advise or recommend anyone to buy anything there. One cannot just dismiss a complain without a proper reasons.

I also don't appreciate the tone the manager took by dismissing a complain before analyzing the situation. The cabinet is with the shop and I would want my money back as there is no feedback even after I called the shop on the 01 March 2021.

This can't be a reason not to replace a defaulted *****s. I even recommended to replace the *****. The manager has insisted that he will not replace (new cabinet) or fiddle with the cabinet. The cabinet is brand new and only default is the *****. Now, CTM must explain to me what kind of managers do they keep and are they properly trained to manager customer complaints?

This is unacceptable because it has caused me R 3 599.90 and for him blatantly say it cannot be a factory fault it's also incorrect.

All the other *****s are undamaged but only the left side is damaged.

Godiragetse Pitseng