dV
duane V

1 reviews | Active since Aug 2015

06 Nov 2025, 12:49

CTM Worst company in South Africa

Doing kitchen and living room renovations. Bought tiles in advance, failed to deliver on time, cost us a day. Wanted to buy back splash tiles on Monday, had not stock, promised to call Wednesday. Called to confirm we can come and pay and collect. Arrived, no stock, it was given to another client. Sent a email Wednesday to Head Office still no reply. The tiler was booked for today, cannot work. Can only come next week Monday. More delays, more payments. Electrician cannot continue with the electrical works, also delayed. Washing machines and other cannot be used. Another weekend no kitchen. Absolutely poor and ridiculous. Please do not do business with this company and they just dont give a dam.

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Replies (2)
dV
duane V's update06 Nov 2025, 12:54
Reviewer Update
Just to add to all of this, promised today before 12, still nothing.
CTM
CTM's reply11 Nov 2025, 09:08
Official
Hi Duane,

 Please accept our sincere apologies for the delay in responding and for the inconvenience you have experienced. This is certainly not the level of service we strive to provide at CTM. We understand how frustrating it must have been to face delays during your renovation, and we regret the impact it has had on your project schedule and costs. 
Kindly share your order or invoice number so we can urgently investigate the matter and ensure a speedy resolution. We truly value your support and would like the opportunity to restore your confidence in our service. 

CTM Customer Care