CTM worst and terrible service

The billing date was 06/12/2022 and delivery date was supposed to be 08/12/2022, on the 12/12/2022 I called to enquire about the tracking of the package only to find that it never left the store. Eventually on the 12/12/2022 late afternoon the package left the store to the courier guy where it had been lying around for days till I had to call them and ask when it will be delivered. I explained to Busisiwe Sithole that my last day in town is the 16/12/2022 and requested to know where the package is so I can collect it myself before I leave town since the delivery guy could not even give me a specific date for delivery after the long weekend.

I have never had to deal with such unprofessional and frustrating people, I am not sure who is the worst between CTM and The courier guy.