CTM - what a disgrace...

Don't know why I am bothering to even write this, as CTM don't care enough to reply to any reviews on here. But if this saves someone else from making the same HUGE mistake that I made, and prevents people from ever supporting CTM again, then it's worth a shot. They promise you good service and a guarantee if you go through their online system and use one of their CTM installers. DON'T DO IT!! Their so called "best tiler" messed up SO badly (sloping stairs, grout between 6 - 15mm wide, hollow and broken tiles etc.) that I HAD to call and report it. I got told that because the tiler deviated from protocol, my guarantee is null and void. Then they fired the tiler. That's it. No apology. No attempt to help. They just leave you R15 000 down and a tiling job so bad that you would have to see it to believe it. Do yourself the favour, DON'T EVER buy from CTM or Italtyle ***ned by same owner) and don't EVER use Oncallsa for any reno work. You will he left with sleepless nights and empty pockets, and a very bruised ego for blindly trusting a guarantee.