CTM what a disappointment

Got wrong pricing from sales person, wasted my time, had little product knowledge and kept me hanging around once he realised he sold me product at wrong price. Manager was less helpful and made a run for it when I complained. Asked for managers & salesman details, I was refused, asked for branch manager to call next morning... Didn't bother making the effort to call. Submitted request to head office customer care to call. Didn't bother calling back. Tried calling their customer care line, was eventually told by a receptionist that it customer care line was faulty. Got all contracts new tiles from Tile Africa in minutes, CTM doesn't care enough about this customer to even pick up a phone and call back. Thanks for the wakeup call ctm, you help us identify how to wreck customer relationships, it motivates me to give even better service to my customers.<br> <br> If not for your marketing, I would wonder how in heavens name you people make money. Any tile sourcing I do from now on will not include ctm, now I get tiles from TILE AFRICA.