NM
Nkhensani M

1 reviews | Active since Nov 2017

30 Sept 2025, 09:47

CTM-Webstore/online store

I don’t advise anyone to buy anything online at CTM. Their webstore offers the worst service and the staff there has no sense of accountability what so ever. I had made two orders online with they’re so call “product experts” and also charged an extra delivery fee to only cancel later on due to their lack of service. Even after cancellation I’m still stuck with having to call in each and every day as to when and how I’ll be refunded parts of my money. At this point I’m ready to drive off to their offices and just demand my money. What annoys me the most is that they are okay with first receiving my funds then later tell you that what you’ve ordered is out of stock,”advising”that change to something else. Now that I’ve cancelled all my orders, I still need to chase after them to give me what’s mone

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Replies (1)
CTM
CTM's reply30 Sept 2025, 12:13
Official
Hi Nkhensani,
As discussed, we are truly sorry for the experience you have encountered with us. This is not the level of service we strive to provide.Two of your refunds have already been processed, and as soon as we receive your banking details, we will ensure that the remaining payment is also made to you without delay.We value your feedback and take it seriously, as it helps us improve our processes and accountability 

CTM Customer Care