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TMk
Tautona Mashoene kopano.mash

1 reviews | Active since Sept 2022

19 Apr 2024, 03:01

CTM Warranty and Service is horrible!

I have been waiting for CTM in Fourways to come replace my shower head for over 4 months now. I have to consistently follow up with them which is really UNFAIR. I don't understand why they have a warranty if they don't follow it.

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Replies (3)
CTM
CTM's reply19 Apr 2024, 09:05
Official
Good day Tautona,

We are sorry to have let you down.  We will have our team to look into this matter as a matter of urgency.

We will contact you.

CTM Customer Care 
TMk
Tautona Mashoene kopano.mash's update20 Apr 2024, 12:17
Reviewer Update
Wow. Both Fourways Lonehill and North Riding called me to fix the issue. The Northriding Manager called Phindile apologized and fixed the matter immediately. Apparently the staff member that was handling my matter no longer works there. Thank you for you obsession with Customer Experience!!!
CTM
CTM's reply20 Apr 2024, 12:44
Official
Good day Tautona,

Thank you for your positive feedback.  We are glad to hear that your matter is resolved.

CTM Customer Care.