CTM - Unauthorised Debit Order and EXTREMELY poor customer service.

I opened an account with CTM Montana a few months ago. From the offset an EXTREMELY unprofessional service.

The lady who took my details, did not fully understand English When I was told to collect the card, I waited in excess of ONE HOUR for the card to be issued. Supposedly there was only ONE person in the CTM Montana store capable of issuing a card - Eventually after throwing my toys out the cot, someone else helped!!! (why not help in the first instance?)

On my second statement I noticed a DEBIT Order was processed on my account WHICH I NEVER AUTHORISED as I pay EFT.

They obviously have my bank account incorrectly recorded as it keeps on being returned. - How great is this for my credit rating?

I immediately called and was told it would be cancelled (never mind that it was not authorised in the first instance)

I received my statement today and no surprise, the debit order was AGAIN processed and unpaid!

I again today called customer services to be asked - Oh did I call last month??? And then the lady simply disconnected my call!!!

I made a purchase which was WITHOUT me asking - allocated to BUDGET (AT 20.5% interest), I never asked for this? It happened last month as well with one of my purchases - it seems this is RANDOMLY allocated to make more money off the customer! When I asked to have it reallocated, “No it is not possible”!!!!

Needless to say, I am EXTREMELY irate and disappointed by the UNACCEPTABLE level of service. (If one can even call it that!)

I certainly hope that CTM resolve these issues else I for one will be taking my business elsewhere.