CTM TOKAI Shocking Shocking service.

I purchased a large number of tiles and cement etc about 2 months ago. After a number of failed deliveries and failed promises that the stock was getting delivered. They eventually delivered, When they drove the truck into our driveway they hit our gate. It was reported to the branch manager at CTM TOKAI and to the CTM National Customer service who promised me a call back from someone higher up in the company regarding the shocking service im still waiting for that call. Plus after a number of visits to the branch to find out when they are fixing my gate they cant answer me. This is absolutely pathetic service. Same for the sales consultants they just chase sales and once you have paid they dont care about after sale service.!!!