CTM TERRIBLE SERVICE

I have bought tiles and other goods from CTM Northriding on the 19th of October 2022 and i happen to change some of the items where CTM is supposed to refund me R10125.00 in 7 days.

Today is the 26th day, i have not received that refund.

I have been communicating with the manager Ayanda and the Sales lady called Eunice regarding this outstanding refund and this is what transpired:

1. The accountant has paid the refund I asked for the proof of payment and so far i ahve not received. I asked for the accountant's number or email address and i was told that they are not allowed to give them out.

2. The accountant will investigate the problem. 3. The accountant will check with Nedbank 4. The refund is hanging at CTM and accountant has not paid

I find it very unfair and totally brutal for CTM to have hold my money for that long and they do not even bother to call me nor to check on this matter.

I am the one who keeps on contacting Ayanda and Eunice for an update, but still i am not getting any joy.

I need my money or else i have to engage with my lawyers and SUE CTM.

I am also going to send a review to HELLOPETER so that other customers can see this kind of service.