CTM terrible online Ordering

<p>We recently ordered using the CTM online store. A sales rep immediatley called to say that only half our order was in stock and we would need to wait another week for the second half. This was all in order and we were happy with the quick communication.</p> <p>The system to order and collect however is really ridiculous. No instore sales rep can track your order via an order number, only by invoice number or cellphone number. So after waiting 30 minutes for the attendants instore to get hold of head office to find out what the invoice number is (for the second half of our order) and then only being able to tell us whether or not it had arrived. It is unacceptable to have such an inefficient system in place. I thought the whole point of online ordering is to make the shopping experience easier on the client etc. </p> <p>If all you give the client is an order number than all avenues of your company should be able to track the order using that number, staff in store or those at your head office. </p> <p>Very disappointed!</p>