CTM Service Sucks!!! Invoice number: 119243MWW

So my toilet seat broke at home and upon google searching for it I see it is available at CTM. I then went to CTM, Brackenfell and saw the exact toilet i have there with toilet seat, I queried about the seat and they said there is no stock and no other shop has stock. I then asked them then why is it on display and they could not answer me. I then asked if I could purchase it online and they said yes you can check. I then checked and registered online and found it online. I asked them how it works and they said you can have it delivered to your house which you will pay for or to the store and come collect it yourself at no cost. Asked them how long it would take etc and they could not answer me or properly explain how it works. I then bought it online and selected to collect it at the Brackenfell store as the deliver to home option said at additional charge.

Payment went through and I expected to fetch it today.

To my surprise I get a call this morning saying that Brackenfell has no stock, uhm I know this as I was there already. They then tell me only Montague Gardens has stock and if i want it delivered to Brackenfell the Brackenfell shop must put in a order and I will get it in 2 weeks time. Other option is to go fetch it in Montague gardens. Additionally I can have it sent to my house or to the Brackenfell branch via courier at a extra cost to me.

Now i ask you, what type of nonsense way of doing business is this? What is the point of an online shop if you buy something and must go collect it at the shop and hopefully they have stock. Other wise wait 2 weeks??? I might as well go to the shop and go pay for it there and then.

How can you not have a free internal transfer process??? How is the customer liable for all these costs???

Firstly your workers is not even trained properly on services you offer, is not very friendly and have the most pointless online shopping ever!!! Then you want to ****** the clients to transfer stock internally by making them liable for courier costs???

I would never recommend you to anyone!!!

CTM used to be a big name in the industry but now I know why you hardly feature anymore. You are clueless!!!