CTM Service in the gutters

I have been a long standing customer at CTM but after today i will surely not step back into there store ever again. I walked into the CTM store in Pinetown and was served by Kyle who was efficient, I paid for my goods and that is when the wheels fell apart. I waited for my goods which never arrived. I asked one of the hyster operators and he just brushed me off saying somebody else was attending to it. I waited another 15 minutes until the second hyster driver came out and he asked the first hyster driver, the one I Intially spoke to, who is loading my vehicle. I then went in to the store just to be told it would take 1 min. another 15 minute goes by and the goods they bring out which was loaded by hand was chipped and poorly packaged as though it was second hand goods at which point i simply just asked for a credit.

When i spoke to the branch manager Vee to ask why is it that i was the only customer outside at the time and not one of his staff was attending to me he did not even try to offer an explanation but he just wanted to see the chipped tiles then just passed the credit and was happy to see me leave. Not sure if this is customer service or what but it has become apparent CTM is to big to care about the little guys