1 reviews | Active since Mar 2009
CTM SALES PEOPLE NEED TO BE TRAINED MORE
Hi,I visited your Ballito CTM today and dealt with your salesman named Thabiso,so i wanted to purchase the Coral Toilet ,the Peach/Almond colour ,i did call a few days ago and spoke to him and he assured me there was a Coral Toilet inn store but in white which i accepted ,i just wanted to come through to feel and see the toilet face value, when i visited the store today , i asked a few questions about the other colour and the price difference , he was stumped and than became defensive and a bit rude ,didnt answer my question,raised his eyebrow like why am i asking questions - he needs more training and to understand the customer has to ask questions to understand what im purchasing,he was rude and than decided to leave me and he walked away ,thats not how you treat a customer let alone a human being , i than had to approach another salesman named Dean who was much more friendlier and answered my question and if he wasnt sure he called the other branch,
Thank you for taking the time to share your experience with us. We sincerely apologize for the service you received during your recent visit to our Ballito branch.We regret to hear that your interaction with Thabiso did not meet the standards of service we strive to uphold. Every customer deserves to feel heard, respected, and valued, and we’re truly sorry that this was not your experience. We take your feedback seriously and will be addressing this matter internally, including providing additional training to ensure all our staff understand the importance of professional and respectful customer engagement. On a more positive note, we are glad to hear that Dean was able to assist you in a friendly and helpful manner. We will be sure to recognize him for his excellent service.
CTM Customer Care
Thank you for taking the time to share your experience with us. We sincerely apologize for the service you received during your recent visit to our Ballito branch.We regret to hear that your interaction with Thabiso did not meet the standards of service we strive to uphold. Every customer deserves to feel heard, respected, and valued, and we’re truly sorry that this was not your experience. We take your feedback seriously and will be addressing this matter internally, including providing additional training to ensure all our staff understand the importance of professional and respectful customer engagement. On a more positive note, we are glad to hear that Dean was able to assist you in a friendly and helpful manner. We will be sure to recognize him for his excellent service.
CTM Customer Care
