1 reviews | Active since Mar 2009
CTM - RADIO SILENCE
I needed support for a tap mixer which is about 2 years old; the water flow is extremely low on hot (very low pressure) but 100% fine on cold. No problem with water pressure (hot and cold) on any other taps in the house. Apparently tap mixer has a 5 year warranty. Unable to produce invoice as it was part and parcel when the kitchen was redone circa Nov 23. Mailed *** on 2 Feb'26. No reply. Followed up on 7 Feb and copied ***. No reply. Eventually found email address of Branch Manager and forwarded the mail trail to him on 20 Feb. After a few back and forth mails, I was asked to send a video of the symptoms via WhatsApp on 3 Mar. Followed up a few times with final promise to have a phone call from Head Office by 20 Mar. Radio silence since then in spite of following up yet again.
We understand your frustration, especially after your repeated efforts to obtain assistance regarding the tap mixer issue. It is disappointing to hear that you did not receive timely feedback after emailing on 2 February 2026, following up on 7 February 2026, and again after escalating the matter on 20 February 2026. This is not the level of service we aim to provide.
We also apologise for the inconvenience caused by the continued delays after you were asked to send a video on 3 March 2026, as well as the lack of follow-up after the promise of a call by 20 March 2026.
Please be assured that your complaint is being taken seriously. We will urgently follow up with the relevant team to investigate the matter and provide you with feedback as soon as possible regarding the warranty support process for the tap mixer.
Thank you for your patience and understanding. We value your support and regret the inconvenience caused.
CTM Customer Care.
We understand your frustration, especially after your repeated efforts to obtain assistance regarding the tap mixer issue. It is disappointing to hear that you did not receive timely feedback after emailing on 2 February 2026, following up on 7 February 2026, and again after escalating the matter on 20 February 2026. This is not the level of service we aim to provide.
We also apologise for the inconvenience caused by the continued delays after you were asked to send a video on 3 March 2026, as well as the lack of follow-up after the promise of a call by 20 March 2026.
Please be assured that your complaint is being taken seriously. We will urgently follow up with the relevant team to investigate the matter and provide you with feedback as soon as possible regarding the warranty support process for the tap mixer.
Thank you for your patience and understanding. We value your support and regret the inconvenience caused.
CTM Customer Care.