CTM Protea Glen

I have had the worst experience having to deal with CTM. I bought items back in February I didn’t use some of these items and returned them to the store for a refund yet till today nothing has been done in my account. I’ve sent several emails and the Protea Glen manager rep**** in April to say these refunds will be allocated on my account till today nothing has been done. It’s quit sad that every time we have to complain before we can get proper service from retailers. I am next making my communication with the ombudsman cause all my mails are being ignored. I’ve sent mails to Neel odendaal, the accountant, Tumelo the store manager also Linda who helped me when I purchased the goods and none of these people have returned my mails. Poor service honestly, how can the store have the good yet fail to refund the customer what’s due to them.