EJ
Elsa J
1 reviews | Active since Mar 2009
30 Sept 2024, 17:03
CTM Poor quality tiles
Poor quality tiles!! I bought Felicia and Felicity porcelain ceramic tiles from the Centurion and Waterfall branches in March and July 2024 respectively. Stored them until July when my house was renovated. 3 months later there are so many hairline cracks on them it's shocking. Definitely won't recommend your tiles to anyone.
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CTM's replyOfficial
01 Oct 2024, 07:42Hi Elsa,
I sincerely apologize for the experience you've had with the Felicia and Felicity porcelain ceramic tiles purchased from our Centurion and Waterfall branches. We understand how frustrating it must be to discover hairline cracks in your tiles after such a short period, especially after investing time and effort into your home renovation.
At CTM , we take the quality of our products very seriously, and we are truly sorry that these tiles did not meet your expectations. We would like to investigate this issue further to better understand what went wrong and to find an appropriate solution for you.
Your matter has been escalated to our Centurion and Waterfall managers and they will be contacting you soon.
Once again, we apologize for the inconvenience and appreciate your patience.
CTM Customer Care.
I sincerely apologize for the experience you've had with the Felicia and Felicity porcelain ceramic tiles purchased from our Centurion and Waterfall branches. We understand how frustrating it must be to discover hairline cracks in your tiles after such a short period, especially after investing time and effort into your home renovation.
At CTM , we take the quality of our products very seriously, and we are truly sorry that these tiles did not meet your expectations. We would like to investigate this issue further to better understand what went wrong and to find an appropriate solution for you.
Your matter has been escalated to our Centurion and Waterfall managers and they will be contacting you soon.
Once again, we apologize for the inconvenience and appreciate your patience.
CTM Customer Care.
CTM's reply01 Oct 2024, 07:42
Official
Hi Elsa,
I sincerely apologize for the experience you've had with the Felicia and Felicity porcelain ceramic tiles purchased from our Centurion and Waterfall branches. We understand how frustrating it must be to discover hairline cracks in your tiles after such a short period, especially after investing time and effort into your home renovation.
At CTM , we take the quality of our products very seriously, and we are truly sorry that these tiles did not meet your expectations. We would like to investigate this issue further to better understand what went wrong and to find an appropriate solution for you.
Your matter has been escalated to our Centurion and Waterfall managers and they will be contacting you soon.
Once again, we apologize for the inconvenience and appreciate your patience.
CTM Customer Care.
I sincerely apologize for the experience you've had with the Felicia and Felicity porcelain ceramic tiles purchased from our Centurion and Waterfall branches. We understand how frustrating it must be to discover hairline cracks in your tiles after such a short period, especially after investing time and effort into your home renovation.
At CTM , we take the quality of our products very seriously, and we are truly sorry that these tiles did not meet your expectations. We would like to investigate this issue further to better understand what went wrong and to find an appropriate solution for you.
Your matter has been escalated to our Centurion and Waterfall managers and they will be contacting you soon.
Once again, we apologize for the inconvenience and appreciate your patience.
CTM Customer Care.