CTM Pinetown offers NO customer service.

Sales people here do not offer any customer support at all. Last month i bought and paid border tiles that was out of stock. I was assured by the sale lady that the tiles would be delivered to the store that Saturday morning. She would call when it arrived so I could collect. I had to call 4 times on Wednesday, only to be told it was there all along. The manger was not even apologetic. I paid for border tiles again yesterday, sent them proof of payment via email. I then called the store, spoke to sales person (Alex) who assured me, he had the proof of payment and stock would arrive today morning. He would call me for any reason not to collect. I called just before leaving to collect. Alex is off. No order on my name is ready for collection. Shipping order was sent the other store only after I called. What is so difficult about taking an order, scheduling to get it delivered to the store and call the customer to collect? How are contractors supposed to run a business if CTM cant deliver when promised. I have made 9 calls to follow up on two orders!

Sorry, I will be taking my monthly business somewhere else.