CTM Pathetic

The worst customer service!! Beginning of July I went to the CTM Gezina branch looking for a tap aerator for a brand which I think only they stock. A guy by the name of Eugene assisted me and told me they don't carry stock and it has to be ordered. 2 weeks later I called to enquire if my order arrived and was told by Caroline that it still hasn't arrived and will call when it does. A week later still no phone call so I had to call them once again. Spoke to Ben who did an investigation to the conclusion the order was not placed. Received a phone call later that day from Eugene stating they have NOW placed the order and it will be at the store within a week. Once again no correspondence from them and it is now towards the end of August. When I called to speak to Eugene or Ben they're not available and don't return my calls.

Please do not buy from this company as when parts are needed they cannot assist and don't even have the decency to return calls. Received similar service from the CTM centurion so it must be the level of service or rather lack of service culture.