SM
Shirley M
1 reviews | Active since Feb 2025
28 Feb 2025, 08:23
CTM online dismal
Please note this review is for CTM online. I've had fantastic in-store service from CTM for years BUT their online service is the most dismal online (dis)service I've ever experienced. I will never subject myself to it again.
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CTM's replyOfficial
28 Feb 2025, 08:56Hi Shirley,
Thank you for bringing this to our attention. We're glad to hear that our in-store sales team has provided you with exceptional service. However, we’re truly sorry to learn that your experience with our online team did not meet the same standard. At CTM, we are committed to delivering outstanding service across all areas, and I sincerely apologize for any disappointment this may have caused. Please know that we take your feedback seriously, and I will be addressing this matter with our online department to ensure improvement.
CTM Customer Care.
Thank you for bringing this to our attention. We're glad to hear that our in-store sales team has provided you with exceptional service. However, we’re truly sorry to learn that your experience with our online team did not meet the same standard. At CTM, we are committed to delivering outstanding service across all areas, and I sincerely apologize for any disappointment this may have caused. Please know that we take your feedback seriously, and I will be addressing this matter with our online department to ensure improvement.
CTM Customer Care.
CTM's reply28 Feb 2025, 08:56
Official
Hi Shirley,
Thank you for bringing this to our attention. We're glad to hear that our in-store sales team has provided you with exceptional service. However, we’re truly sorry to learn that your experience with our online team did not meet the same standard. At CTM, we are committed to delivering outstanding service across all areas, and I sincerely apologize for any disappointment this may have caused. Please know that we take your feedback seriously, and I will be addressing this matter with our online department to ensure improvement.
CTM Customer Care.
Thank you for bringing this to our attention. We're glad to hear that our in-store sales team has provided you with exceptional service. However, we’re truly sorry to learn that your experience with our online team did not meet the same standard. At CTM, we are committed to delivering outstanding service across all areas, and I sincerely apologize for any disappointment this may have caused. Please know that we take your feedback seriously, and I will be addressing this matter with our online department to ensure improvement.
CTM Customer Care.