CH
Cecil H
1 reviews | Active since Sept 2011
30 Apr 2025, 10:47
CTM NON DELIVERY
Donr rely on delivery promises. Placed a big order with promised delivery for 30th April. After not hearing anything phoned the store (lonehill/paulshof) only to be told thar the ONLY forklift was broken and they can't loaf or deliver. Ridiculous excuse. ONE FORKLIFT??? They now don't know when it will be fixed. Totally unacceptable service.
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Cecil H's updateReviewer Update
30 Apr 2025, 16:55And to continue this story. I get a Whatsapp saying sorry delivery wont happen today (at about 13:00). I tried phoning but no answer. I then drove to CTM Lonehill only to find that truck IS being loaded for delivery. This was now about 14:30. At about 15:45 truck is ready, but NO DRIVER!!!!!! So now delivery is APPARENTLY only tomorrow. What a total unmanaged mess!
CH
Cecil H's update30 Apr 2025, 16:55
Reviewer Update
And to continue this story. I get a Whatsapp saying sorry delivery wont happen today (at about 13:00). I tried phoning but no answer. I then drove to CTM Lonehill only to find that truck IS being loaded for delivery. This was now about 14:30. At about 15:45 truck is ready, but NO DRIVER!!!!!! So now delivery is APPARENTLY only tomorrow. What a total unmanaged mess!
CTM's replyOfficial
02 May 2025, 12:30Hi Cecil Harris
Firstly, I would like to sincerely apologize for the delayed response. We experienced some technical issues with Hello Peter, but I’m happy to share that the matter has now been resolved.We’ve been in contact with the store manager regarding your experience, and I want to acknowledge that what happened to you is completely unacceptable. We truly regret the inconvenience caused.Please feel free to visit the store at your convenience—the store manager has been informed and will assist you with a reimbur*****t for part of your transport costs as a gesture of goodwill.
Firstly, I would like to sincerely apologize for the delayed response. We experienced some technical issues with Hello Peter, but I’m happy to share that the matter has now been resolved.We’ve been in contact with the store manager regarding your experience, and I want to acknowledge that what happened to you is completely unacceptable. We truly regret the inconvenience caused.Please feel free to visit the store at your convenience—the store manager has been informed and will assist you with a reimbur*****t for part of your transport costs as a gesture of goodwill.
CTM's reply02 May 2025, 12:30
Official
Hi Cecil Harris
Firstly, I would like to sincerely apologize for the delayed response. We experienced some technical issues with Hello Peter, but I’m happy to share that the matter has now been resolved.We’ve been in contact with the store manager regarding your experience, and I want to acknowledge that what happened to you is completely unacceptable. We truly regret the inconvenience caused.Please feel free to visit the store at your convenience—the store manager has been informed and will assist you with a reimbur*****t for part of your transport costs as a gesture of goodwill.
Firstly, I would like to sincerely apologize for the delayed response. We experienced some technical issues with Hello Peter, but I’m happy to share that the matter has now been resolved.We’ve been in contact with the store manager regarding your experience, and I want to acknowledge that what happened to you is completely unacceptable. We truly regret the inconvenience caused.Please feel free to visit the store at your convenience—the store manager has been informed and will assist you with a reimbur*****t for part of your transport costs as a gesture of goodwill.