KM
Khomotso M
1 reviews | Active since Nov 2018
15 Sept 2022, 23:37
CTM Menlyn terrible service
CTM Menlyn didn't treat me as a valuable client. I purchased a shower door that took the 4 months for me to get it. I explained that my plumber will be leaving and they assured me that they will send someone. I spoke to Khutso for the longest time then i spoke to Karabo who explained my situation to the manager Randall till today the 15/09/2022 nothing has happened and i received the door on the 15/08/2022 and my plumber is coming back in December from Maputo. This was a terrible transaction disappointing even from the manager himself. I am still waiting in vain.
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Replies (5)
CTM's replyOfficial
16 Sept 2022, 12:07Good Day,
Thank you for reaching out to CTM Customer Care. I would like to humbly apologize for the bad service you experienced at our CTM Menlyn. As per our telecom, I will liaise with the store and I will revert back
CTM Customer Care
Thank you for reaching out to CTM Customer Care. I would like to humbly apologize for the bad service you experienced at our CTM Menlyn. As per our telecom, I will liaise with the store and I will revert back
CTM Customer Care
CTM's reply16 Sept 2022, 12:07
Official
Good Day,
Thank you for reaching out to CTM Customer Care. I would like to humbly apologize for the bad service you experienced at our CTM Menlyn. As per our telecom, I will liaise with the store and I will revert back
CTM Customer Care
Thank you for reaching out to CTM Customer Care. I would like to humbly apologize for the bad service you experienced at our CTM Menlyn. As per our telecom, I will liaise with the store and I will revert back
CTM Customer Care
KM
Khomotso M's updateReviewer Update
20 Sept 2022, 11:58Good Morning
CTM has rep**** and a lady called me on Friday the 16th September and promised to call again before end of business day that day but she hasn't called and todays it's Tuesday still waiting in vain. If CTM can't resolve this issue they must say so kant en klaar i have been waiting patiently for the longest time.
CTM has rep**** and a lady called me on Friday the 16th September and promised to call again before end of business day that day but she hasn't called and todays it's Tuesday still waiting in vain. If CTM can't resolve this issue they must say so kant en klaar i have been waiting patiently for the longest time.
KM
Khomotso M's update20 Sept 2022, 11:58
Reviewer Update
Good Morning
CTM has rep**** and a lady called me on Friday the 16th September and promised to call again before end of business day that day but she hasn't called and todays it's Tuesday still waiting in vain. If CTM can't resolve this issue they must say so kant en klaar i have been waiting patiently for the longest time.
CTM has rep**** and a lady called me on Friday the 16th September and promised to call again before end of business day that day but she hasn't called and todays it's Tuesday still waiting in vain. If CTM can't resolve this issue they must say so kant en klaar i have been waiting patiently for the longest time.
CTM's replyOfficial
21 Sept 2022, 11:27please advise if Menlyn made contact with you yesterday?
CTM's reply21 Sept 2022, 11:27
Official
please advise if Menlyn made contact with you yesterday?
KM
Khomotso M's updateReviewer Update
22 Sept 2022, 03:56no one called me
KM
Khomotso M's update22 Sept 2022, 03:56
Reviewer Update
no one called me
CTM's replyOfficial
29 Sept 2022, 10:31I am really sorry about this delay. i will follow up again with the store
CTM's reply29 Sept 2022, 10:31
Official
I am really sorry about this delay. i will follow up again with the store