CTM Menlyn not refunding since 20 May to date 11 July 2021

To this day i have not received my money from Ctm menlyn. On 20 May CTM Menlyn informed me that it takes 4 business days for the money to be paid back into my account. Today it is 11 July, tommorrow Monday it will be 12 July 2021. Four business days have long past. Despite the calls and coming there, im promised that the money will be paid. I am desperate need my refund from CTM