CTM Menlyn has horrible warranty policies

I bought a very expensive free standing tap from CTM only to find out it was faulty. I then proceeded to go back to CTM to inform them about the situation and I was told the tap can't be replaced I was astonished because it had only been less than 7 days since I bought the tap, The sales person was rude and not willing to listen to reason and upon inspection of the tap they realized one of the components was broken and I was then told the broken component would be ordered and replaced. I was promised I'd receive a call back and a few weeks passed by with no call. I went to CTM countless times being told the component was on it's way and I should check the next week. After 4 to 5 times of going to CTM the rude salesperson known as George Pondja then changed the entire story and told me they don't sell the broken component within the tap and I was told I'd need to buy the whole tap which cost in excess of R7000. I am very appalled by how this entire situation was handled and I urge anyone who wishes to go buy standing taps to look else where because CTM will be a nightmare with their appalling customer service