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Bongi N
1 reviews | Active since Jan 2017
16 Jun 2021, 12:29
CTM IS A ****
CTM has to be one of the worst service providers selling quality with shower doors. I bought a crystal Shower Door and it broke after two days of installation whilst bathing, how on earth!!!! So much for quality!!! I will be logging a formal complaint with the ombudsman. Highly disappointed and frustrated client!!!!
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Bongi N's updateReviewer Update
18 Jun 2021, 12:32So a lady called Precious Ngema/Ngamela contacted me. She told me how the Dobsonville CTM doesn't have its own installers and that she'll ask the store manager to call me and advise me how much they'll charge me for the glass and also have the Gauteng CTM installers come to quote me.
This sounds like a solution right?, the lady's tone was condescending! Secondly, the lady that assisted me at the Dobsonville store was new and she told me that I can use the guys outside, she didn't mention any TC and C's to me even after I've asked her. Thirdly, I had to save the money, I paid for delivery and now I'm told that I will have to come collect the glass!!!! CTM has to be the worst store ever, I am inconvenienced by them having a trainee assist me without knowing what she needed to know, she advised me incorrectly and now I have to face another financial loss at having to pay for the glass to delivered, have CTM installers install this glass whereas if all was done and advised accordingly none of this would've happened!!
I am a client, I do not have money lying around. I'm a single parent and breadwinner. I will not allow this settlement.
1. CTM must provide me with that glass as they didn't do justice to me as a customer
2. They must deliver the glass because I'm not willing to pay for another delivery fee. I DO NOT HAVE THAT MONEY!
3. Have their installers come and install at no cost or discounted price. If I had these funds , I would be glad to repay and treat it as charity but regrettably, I do not have that money around. I can't even tithe. It's rough and I shouldn't be inconvenienced by them hiring a new person who doesn't have enough product knowledge as I as a customer who's not clued up but trying to better my mum's house, rely on them.
CTM, do your part here. You wronged me, FIX it.
I will place this complaint everywhere possible and share to everyone!
We work hard to buy these things, we starve ourselves of KFC's , proper weaves, beautiful nails to buy these things.
I will not let this slide.
This sounds like a solution right?, the lady's tone was condescending! Secondly, the lady that assisted me at the Dobsonville store was new and she told me that I can use the guys outside, she didn't mention any TC and C's to me even after I've asked her. Thirdly, I had to save the money, I paid for delivery and now I'm told that I will have to come collect the glass!!!! CTM has to be the worst store ever, I am inconvenienced by them having a trainee assist me without knowing what she needed to know, she advised me incorrectly and now I have to face another financial loss at having to pay for the glass to delivered, have CTM installers install this glass whereas if all was done and advised accordingly none of this would've happened!!
I am a client, I do not have money lying around. I'm a single parent and breadwinner. I will not allow this settlement.
1. CTM must provide me with that glass as they didn't do justice to me as a customer
2. They must deliver the glass because I'm not willing to pay for another delivery fee. I DO NOT HAVE THAT MONEY!
3. Have their installers come and install at no cost or discounted price. If I had these funds , I would be glad to repay and treat it as charity but regrettably, I do not have that money around. I can't even tithe. It's rough and I shouldn't be inconvenienced by them hiring a new person who doesn't have enough product knowledge as I as a customer who's not clued up but trying to better my mum's house, rely on them.
CTM, do your part here. You wronged me, FIX it.
I will place this complaint everywhere possible and share to everyone!
We work hard to buy these things, we starve ourselves of KFC's , proper weaves, beautiful nails to buy these things.
I will not let this slide.
BN
Bongi N's update18 Jun 2021, 12:32
Reviewer Update
So a lady called Precious Ngema/Ngamela contacted me. She told me how the Dobsonville CTM doesn't have its own installers and that she'll ask the store manager to call me and advise me how much they'll charge me for the glass and also have the Gauteng CTM installers come to quote me.
This sounds like a solution right?, the lady's tone was condescending! Secondly, the lady that assisted me at the Dobsonville store was new and she told me that I can use the guys outside, she didn't mention any TC and C's to me even after I've asked her. Thirdly, I had to save the money, I paid for delivery and now I'm told that I will have to come collect the glass!!!! CTM has to be the worst store ever, I am inconvenienced by them having a trainee assist me without knowing what she needed to know, she advised me incorrectly and now I have to face another financial loss at having to pay for the glass to delivered, have CTM installers install this glass whereas if all was done and advised accordingly none of this would've happened!!
I am a client, I do not have money lying around. I'm a single parent and breadwinner. I will not allow this settlement.
1. CTM must provide me with that glass as they didn't do justice to me as a customer
2. They must deliver the glass because I'm not willing to pay for another delivery fee. I DO NOT HAVE THAT MONEY!
3. Have their installers come and install at no cost or discounted price. If I had these funds , I would be glad to repay and treat it as charity but regrettably, I do not have that money around. I can't even tithe. It's rough and I shouldn't be inconvenienced by them hiring a new person who doesn't have enough product knowledge as I as a customer who's not clued up but trying to better my mum's house, rely on them.
CTM, do your part here. You wronged me, FIX it.
I will place this complaint everywhere possible and share to everyone!
We work hard to buy these things, we starve ourselves of KFC's , proper weaves, beautiful nails to buy these things.
I will not let this slide.
This sounds like a solution right?, the lady's tone was condescending! Secondly, the lady that assisted me at the Dobsonville store was new and she told me that I can use the guys outside, she didn't mention any TC and C's to me even after I've asked her. Thirdly, I had to save the money, I paid for delivery and now I'm told that I will have to come collect the glass!!!! CTM has to be the worst store ever, I am inconvenienced by them having a trainee assist me without knowing what she needed to know, she advised me incorrectly and now I have to face another financial loss at having to pay for the glass to delivered, have CTM installers install this glass whereas if all was done and advised accordingly none of this would've happened!!
I am a client, I do not have money lying around. I'm a single parent and breadwinner. I will not allow this settlement.
1. CTM must provide me with that glass as they didn't do justice to me as a customer
2. They must deliver the glass because I'm not willing to pay for another delivery fee. I DO NOT HAVE THAT MONEY!
3. Have their installers come and install at no cost or discounted price. If I had these funds , I would be glad to repay and treat it as charity but regrettably, I do not have that money around. I can't even tithe. It's rough and I shouldn't be inconvenienced by them hiring a new person who doesn't have enough product knowledge as I as a customer who's not clued up but trying to better my mum's house, rely on them.
CTM, do your part here. You wronged me, FIX it.
I will place this complaint everywhere possible and share to everyone!
We work hard to buy these things, we starve ourselves of KFC's , proper weaves, beautiful nails to buy these things.
I will not let this slide.