CTM FAILS DISMALLY on providing customer service.

Quote Number: *** On the 1st of March 2025 we obtained the quote The sale rep dont work there anymore. Take note the quote is stated as being valid until the 31st of March 2025. In the interim we decided to add a few more square meters of tiles and went into CMT on: 15th March 2025 to amend our order. And i was assisted by a sale rep that has been working at this branch for a long time. The quote was finalized speedily and expediently and sent to me 15th March 2025 via email valid until 14th of April 2025 and then everything went wrong. New Quote Number: ***

On the first quote i clearly stated i will come to pay and collect on the 27th of March, we were never informed there is a risk they will sell my order to someone else and they wont have stock anymore, On the updated quote today we must suddenly here about this risk that our entire project for renovation now has a high risk of failure since we already secured contractors for the work ect to start but we might not have the tiles and the balance of the order.

I have referred allot of business to CTM over the past number of years and to this specific sale rep that assisted me today. He told me sorry they cannot guarantee that the tiles i ordered will be available on the 27th they might be sold. There is sufficient in stock as at today but they might sell it in the interim. I think i wanted 21 boxes of 25 in stock hell i will even take the full 25 just in case if that is the concern that you will have some left over.

At this point i totally lost it because i cannot have everyone arrive at my home to work but when i arrive at CTM get told sorry were sold out or dont have enough stock. :( I got very upset and asked for the manager to join the conversation and i was told straight sorry they will not keep the stock for me.

I then i left the building because i was so upset after hearing that CTM'S POLICY is to take orders but stuff you MR CLIENT we wont guarantee it will be available what nonsense. My wife remained behind to speak to the sale rep and the manager i am so upset i cant remember the managers name whom also clearly have no mandate to provide customer service, at this point i was trying to calm down but her intervention was met with the same story.

Can the store owner, director, CEO please contact me. I fail to understand how you can take and order but rather guarantee it will not be in stock instead of making me the client feel comfortable and confident there wont be any issues every thing will be ready for collection on the 27th or available as per order on the date of collection. Exactly just how do you do business then. I cant rock up on the 27th and then you tell me sorry we dont have your order????? Exactly what is your expectation that i must lie awake every night worrying if there will or will not be tiles when i arrive to collect same. I am taking leave for the project and renovation i cant wait then for stock to come or not come from somewhere every second of the day and following two weeks from the 27th is planned right down to the second as this is not the only renovation we are doing.