CTM EMPLOYEES ACTS ******

I went to CTM Louis Trichardt on 19 June 2019, entering the store at 12H05. My Suter and I went through the selection of Bathroom essentials we needed, made a decision and then looked for a CTM employee to assist us. We noticed that most employees was busy servicing customers and waited for them for finish. While waiting patiently, more customers arrived and they were assisted almost immediately while we were being ignored.

After about 30 minutes, we approached one of the CTM employees seated at a table approximately 10 meters away from where we were standing. This lady was staring at us since we entered the store and like all the other CTM employees completely ignored us.

We asked for assistance and she rudely informed us that she was not a sales person. I then asked for the Manager. We were informed the Manger was not in the store. She asked a cleaner for the Mangers mobile number after I insisted to get a number other than the stores number. Again, waiting 10 minutes for the number I called CTM Customer Service at 12H54.

I explained the situation and the complete and utter ****** behaviour of the CTM Louis Trichardt to the lady who intern took my telephone number and promised to call me with an explanation. After we left the store, while getting into our vehicle, two CTM employees who were standing outside the store approached us, asking if we were assisted. I declined and said I will only return after I have received a call from the store manager.

On 20 June 2019, at 08H30, I once again contacted the CTM Customer services. I was assisted by the same lady as the previous day. She proceeded to claim that I dropped the phone call the previous day in her ear. I COMPLETE LIE! She also informed me that the CTM Louis Trichardt Manager claims that I wanted to be assisted before all the other customers inside the store: ANOTHER LIE! (Check your security cameras. Not ONE of your employees even approached us to offer assistance!) She continuously spoke over me, not allowing me to complete one sentence during the initial stage of the phone call. I requested to speak to her supervisor and was informed that she was the Supervisor…

This incident left me in complete and utter disgust for CTM Louis Trichardt as well as CTM South Africa as it is evident that instead of finding a solution for the ****** behaviour of their personnel, they look for excuses as well as ways to turn the situation around and blame and client! When asked what I think should happen I informed the Customer Services Agent that the Manager of CTM Louis Trichardt should be reprimanded or even fired as this is what would have happened should the race situation have been reversed, but this will not happen because the complainant is only a white South African.

The lovely thing about life however is the fact that I have choices, and when a company like CTM clearly indicates that they have a problem with white clients, and the insist on treating them inferior to clients of colour, I have a choice of not spending my money at this company. No amount of half-hearted excuses can mend or better the disgusting and degrading treatment I suffered inside CTM Louis Trichardt, nor will I allow your company to further treat me as a second-class person.

In Conclusion: I really do not care how sorry CTM are. You have no right to justify the ****** behaviour of your employees in any form.