LH
Loretta H
1 reviews | Active since Mar 2009
02 Oct 2023, 18:35
CTM do you know what you’re doing?
My husband went into the Germiston branch on Saturday and bought a few boxes of the Moremi so we could finish our patio area. The roller has finished laying them and they are not the Moremi light grey as we asked for. We specifically showed the slip and the guy that helped us took the code. So where was the mistake? Please advise now who replaces these tiles as I have to now pay the tiler double 🤬
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Replies (2)LH
Loretta H's updateReviewer Update
04 Oct 2023, 09:27Thank you to the manager at Route 24. He sorted my problem out in a few hours. We need more managers like you.
LH
Loretta H's update04 Oct 2023, 09:27
Reviewer Update
Thank you to the manager at Route 24. He sorted my problem out in a few hours. We need more managers like you.
CTM's replyOfficial
05 Oct 2023, 09:05Hi Loretta ,I would like to apologies for the inconvenience caused to you ,I spoke to the store manager and he advised that your complaint was resolved ,once again sorry for the miscommunication ,hope to see you back in our store.
CTM Customer Care.
CTM Customer Care.
CTM's reply05 Oct 2023, 09:05
Official
Hi Loretta ,I would like to apologies for the inconvenience caused to you ,I spoke to the store manager and he advised that your complaint was resolved ,once again sorry for the miscommunication ,hope to see you back in our store.
CTM Customer Care.
CTM Customer Care.