CTM customer services

Ordered tiles, wrong tiles were sent, asked them to correct the problems, no concern to correct the issue but are ready to say the customer is wrong. I went the extra mile of getting a pic of tiles I bought but the still insist it is the right tile. Contact their call center and explain the issue. No call back to explain what they can do for me, I had to call them back to get a explanation. Asked to speak to Gifts supervisor and he says there is no supervisor as they are all on leave. Had to s**** feed the guy to get a solution.